- Spend 99% time on finding the problem – One of the biggest problems in feedback or mentoring is called I-know-the-problem syndrome. If you are a coach chances are very high that you suffer from this disease, if not all the time; definitely many a times. Here is what you should do, every time your feedback seems to be falling to deaf ears or not yielding desired results you must give it a thought, a serious thought, that this may be (and in almost all the cases it is right) a result of I-know-the-problem syndrome. Clear all other thoughts from your head and tell yourself that you don’t know the real problem and go ahead to find it out.
- Look for long-term solution – Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. This is what Maimonides wrote in 11th century. Well, he knew the truth long back; however, most of the coaches and mentors end up giving fishes than teaching how to fish; isn’t this alarming. The reasons for doing so could be many; e.g. lack of sufficient time, pressure etc. However, there are 2 reasons why you should always keep this in mind:
There is no other way to coach/teach. Any coach, mentor or leader who excels should never doubt this fact. Giving feedback is like selling and as we all know we cannot sell anything but the only thing we can do is tell the customer why it is important for them and how it will change their life and they will buy it.Giving one time solutions is time-taking and painful process and it is practically impossible to keep doing this for a longer period of time. Moreover, if you keep doing this, with passage of time your influence over people will sharply dip.
- Offer best incentive to your employee – While your immediate need is getting the job done, the same is true for the employees too. However, there is something more to it and you must not forget this. The real joy for any person is getting a direction in life and to see every day that they are marching towards their life goals. The keenness to learn will improve significantly if they see this happening. However, this is often ignored which makes people doubt your intentions. They start feeling that they are being pushed to do things that they don’t want to do. You have to show interest in your people’s life because that is what matters to them the most.